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Our software is “just” software, and has to be installed and managed by somebody to do what it does. We are not a service, and we do not host our software for other people or provide a shared environment you connect to by paying us. We do not provide accounts for end users, we do not see any transactions our software may be used to support, and we are not in the middle of any relationship you have with anybody you get service from (e.g., we don’t deal with libraries, journals, contracts, etc.).
In particular, we are not a service that provides subscriptions to any online resources such as library journals or databases. Our software is a means to manage access to those resources in place of other mechansisms such as proxy servers or IP restrictions, but we do not provide the subscriptions. That is a matter between your organization and those services. Paying us gets you access to none of them.
What does it mean to “support” Shibboleth as a Service Provider?
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