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If you work for an organization that appears on this page, then you are a member (and you have the great appreciation of the project team). If your organisation organization is not listed and you would like to check your membership status please contact us reach out at

Many of those organizations, particularly the NRENs and Federations, are themselves collectives with their own membership. Being a member of those organizations does not make you a member of the Consortium. That has always been the case.

Available to Members

We have two member-specific support options :

  • A JIRA-based

    Service Desk portal

    member-only project that provides a Q/A and problem resolution channel that is directly monitored by the development team. We are endeavoring to respond to most requests within a couple of business days and will do our best to resolve urgent problems that are impacting members within three business days when possible. Obviously longer "how do I do complex thing X?" questions are mostly open-ended.

  • A Slack instance available at for informal access to the team when we're available for quick help.

Both tools are limited to accounts that have been authorized for use by representatives of the various member organizations. We delegate the decision as to who and how many accounts have this access to each member, and if you do not have access and don't know who your representives are, we're happy to direct you if you contact us.

We will continue to field bug reports and enhancement requests from members through the open standard issue tracker as we have in the past.

Available to All

We operate a number of mailing lists open to the public, enumerated here. You can subscribe via the mailman web interface.

  • Announcements of new releases, security patches, and important community information is available on the announce list.

  • General technical help with Shibboleth, and discussion with the community, is available on the users list.

  • Development advice associated with customizing the software, as well as (very limited) help with OpenSAML, is available on the dev list.

In addition to these lists, we continue to provide open access to submit bug reports or file enhancement requests in our issue tracker.